Ive titled this post in such a way that it is picked up by search engines, so people about to buy this pushchair will have to look at this.
Nearly a month ago, I sent this letter off to the UK distributor of Phil & Teds, where you are supposed to write to with any issues. I have not received any response. Needless to say I am unhappy with the pushchair, particularly in light of the cost of it and also with their lack of response.
Dear Sir/ Madam
I am writing this letter to notify you of a potentially fatal problem with your Phil and Teds Sport buggy; The pulleys on the zips can be pulled off by the child sitting in the pushchair. I realised that this has occurred with my own pushchair when I found my two year old son with it in his mouth. The first one, came off in my hand. A few more seconds and I feel that there was a very strong possibility that he would have choked himself.
My pushchair has been used for 7 months and to be honest it is in an appalling state of wear and tear, I try to look after my things so I have been amazed by the poor quality of it. I can only assume that this is perhaps a batch of pushchairs that were sub-standard or something. Some of the stitching is coming undone on the twin seat which will soon render it useless and the reflective material around the edges of the mesh on the buggy have almost worn off.
However, I am really annoyed about the zips, as I have been left with a pushchair which is very difficult to easily adjust alongside the potential choking issue.
I would appreciate it if you could either replace my buggy, or provide a solution to the zip problem. It might also be worth alerting head office to this issue before a child actually does choke themselves!
I look forward to hearing from you.
Being a Mummy
Therein, if you are considering the purchase of this buggy, which serves its purpose brilliantly bear in mind that it may not last for as long as you think.
Today (21st September) I finally got a response from Phil & Teds. The power of the blog. Here it is. I must say I am rather pleased with the response;
Phil and Teds have already identified that the zip pulls have not been successful and the seat fabrics are now coming through with fabric pulls as you would get on a fleece top. We would be pleased to send you one of these new seat units with our compliments and, regarding the Double Kit Fabric, we would be pleased to send you a new one of these as well also with our compliments.
Hope you find this acceptable and if you could forward us your full postal name and address we will send them out to you on a Next Day courier service all at our expense.
Customer Services Manager